Refund Policy

Your 30-day request period

A return or exchange request may be made during the 30 days following delivery. Identify the purchase with an order number or proof of payment when contacting us. An unwanted item should be unused, in original condition and accompanied by its original packaging. We assess exchanges against available replacement stock.

Shipping an authorized return

You do not pay transportation for an eligible return. We arrange a prepaid label or another merchant-funded return method, whether the reason is a change of mind, damage, a defect, an incorrect item or missing goods. Please wait for our instructions rather than send a parcel without a return reference. Our business address below is the default return destination unless we supply a dedicated return address.

If the contents are wrong or damaged

Explain what happened and provide purchase information and relevant photos so we can review a damaged, defective, incorrect or incomplete delivery. We will communicate the appropriate remedy. Conditions for ordinary unwanted goods do not take away your legal rights when goods are faulty or supplied incorrectly.

Approval and payment credit

On receipt we inspect the returned merchandise. Following approval, we issue the refund to the original payment method within 10 business days. The card issuer, bank or payment service may then require additional posting time. Contact us with the return reference if you need an update.

Requests before dispatch

Tell us immediately if you need to cancel or amend an order before it ships. We will check whether fulfillment can still be interrupted, but cannot promise that a late request can be accommodated. For a dispatched parcel, please use the return process described here.

Your merchant and contact channels

Simplemodern
Email: Support@Simzlemodern.shop
Phone: 864-381-5623
Business address: 652 Boy Scout Rd, Gaston, South Carolina, 29053, US